Our Services instantly connect people everywhere to their personal Recovery Tribes. Recovery Tribe is an online community that is a proven path to avoiding, but also breaking free of addictive behavior. Any registered user of the rTribe Services can send a message that can be viewed by their friends, or can post a message or comment to the Blog that will be available publicly.
rTribe knows that you take the security of your privacy very seriously and and we want you to know that we also take your privacy seriously as well. Our commitment to our users is that we will protect and safeguard your personal private information as well as your health information as is required by law. (‘HIPAA”)
rTribe protects your privacy with encryption and firewalls. Chat transcripts are encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All Transcripts are maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords. Data transmissions over the Internet cannot be guaranteed to be completely secure. rTribe.org and all of our services have security measures in place designed to protect against the loss, misuse and alteration of the information under our control.
Your information is controlled by The Recovery Tribe, Inc., 3880 S Bascom Ave, Suite 202, San Jose, CA 95124 U.S.A. Irrespective of what country you reside in or supply information from, you authorize rTribe to use your information anywhere our services are available.
What You Agree To:
Information Collection and Use Disclosure:
We collect and use your information below to provide our Services and to measure and improve them over time. We will not share your personal/private information with anyone, except those you authorize us to or to our Service Providers, unless we are legally required to do so.
Basic Account Information: When you create or reconfigure an account, you provide some personal information, such as your username, password, phone number or email address. Additionally, you may furnish other information such as your addiction, original sobriety date, age, gender, sexual orientation and assessment results as part of your Services. You should: (a) provide true, accurate, current, and complete information about yourself as prompted during the Account creation/registration process, and (b) maintain and promptly update the User Data to keep it accurate and current. You agree that we may use your information to provide the Services and for other Service-related purposes. If you provide any information that is inaccurate or not current, some of our Services may not operate correctly.
Contact Information: You may use your contact information, such as your email address or phone number to customize your account or enable Services. We may use your contact information to send you information about our Services, to market to you, to help prevent spam, fraud, or abuse.
Additional Information: You may provide us with profile information to make available to others using the rTribe Services to find/contact you, such as a short biography or your location. If you email us, we may keep your message, email address and contact information to respond to your request.
Messaging, Posts and other Public Information: Our Services are primarily designed to help you share information with your Tribe or other Addicts. Some of the information you provide us through the rTribe Services is information you are asking us to make public, such as posts to the Blog or Forum. Your public information includes the messages you posted and the metadata provided with post, such as when you posted and your username. The rTribe Services broadly and instantly disseminates your public information to a wide range of users. When you share information or content via the Services, you should think carefully about what you are making public. Note, rTribe will never share the messages you send to your Tribe, except those you authorize us to or to our Service Providers, unless we are legally required to do so. Comments or questions sent to us using email or secure messaging forms will be shared with our staff who are most able to address your concerns.
Location Information: rTribe may receive information about your location. For example, you may choose to publish your location in your messages and in your rTribe profile. We may also determine location by using other data from your device, such as precise location information from GPS, information about wireless networks or cell towers near your mobile device, or your IP address.
Log Data: When you use our Services, we may receive information (“Log Data”) such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services or interact with our email notifications. We may also receive Log Data when you click on, view or interact with links on our Services. rTribe uses Log Data to provide, understand, and improve our Services, to make inferences, like how could we improve your recovery plan, and to customize the content we show you.
Web Beacons: We may also occasionally use “web beacons” (also known as “clear gifs,” “web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons can tell us if you have visited a particular area of our Service. For example, if you have given us permission to send you emails, we may send you an email urging you to use a certain feature of the Service. If you do respond to that email and use that feature, the web beacon will tell us that our email communication with you has been successful. We do not collect any PHI with a web beacon, and do not link web beacons with any PHI you have given us.
Because Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.
*Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we may transfer your Personal Information to the United States and process it there. Your submission of such information represents your agreement to that transfer.
Non Medical Data: Generally, we will only use your personal information within our company. There are times that we use third parties to process your information (for example payment providers). We will require these third parties to comply strictly with their instructions and we do not allow that they use your personal information for their own business purposes.
Information Sharing and Disclosure:
Third-Parties and Affiliates: rTribe uses a variety of third-party services to help provide our Services, such as hosting our various blogs and wikis, and to help us understand and improve the use of our Services, such as Google Analytics. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address. Third-party ad partners may share information with us, like a browser cookie ID, website URL visited, mobile device ID, or cryptographic hash of a common account identifier (such as an email address), to help us measure and tailor ads.
User Consent or Direction: We may share or disclose your information at your direction. Other users may share or disclose information about you, such as when they mention you, without your consent. It is your responsibility to manage your relationships and to only share information with those that you trust.
Compliance with Laws and Law Enforcement. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of rTribe or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. This includes, without limitation, exchanging information regarding your personal and any health care treatment information.
Non-Private or Non-Personal Information: We may share or disclose your non-private, aggregated or otherwise non-personal information.
How You Must Behave With Your fellow rTribers
During your use of rTribe.org services, you will not send or otherwise post unauthorized commercial communications (such as spam) on rTribe.org.
You will not collect users’ content or information, or otherwise access rTribe.org, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission.
You will not upload viruses or other malicious code.
You will not solicit login information or access an account belonging to someone else.
You will not bully, intimidate, or harass any other User.
You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
You will not provide any false personal information to rTribe.org, or create an account for anyone other than yourself without permission. You will not create more than one personal profile.
Accessing and Modifying Your Personal Information
If you are a registered user of our Services, we provide you with tools to access, correct, delete, or modify some of the personal information you provided to us and associated with your account. You can request account information, including your messages, by following emailing us at firstname.lastname@example.org.
You can also permanently delete your rTribe account by sending a request to email@example.com. Your account will first be deactivated and then deleted. When your account is deactivated, it will no longer be accessible. For up to 30 days after deactivation it is still possible to restore your account if it was accidentally or wrongfully deactivated. Absent a separate arrangement between you and rTribe to extend your deactivation period, after 30 days, we begin the process of deleting your account from our systems, which can take up to a week.
Our Policy Towards Children
Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at firstname.lastname@example.org. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.
EU Safe Harbor Framework
rTribe complies with the U.S.-E.U. and U.S.-Swiss Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit the U.S. Department of Commerce website.
If anyone should bring a claim against us related to your actions, content or information on rTribe.org, you agree that you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.
Changes to this Policy
Effective: October 17, 2017